VIEWS KENYA TERMS AND CONDITIONS OF SERVICE
LAST UPDATED: May 23, 2025
1. INTRODUCTION AND ACCEPTANCE OF TERMS
1.1. The Company. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," "your") and Slime Kenya, a company duly registered under the laws of the Republic of Kenya, trading as Views Kenya (views.co.ke) ("Company," "we," "us," "our").
1.2. Acceptance. By accessing, browsing, or placing an order on our website, views.co.ke ("Website"), you acknowledge that you have read, understood, and expressly agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated by reference. Placing an order on our website, irrespective of whether you have read these Terms, constitutes your irrevocable acceptance of these Terms.
1.3. Capacity. By using this Website, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement.
2. SERVICES
2.1. The Company provides social media growth, engagement, marketing, advertising, analytics, and related digital services ("Services"). The specific scope of Services shall be as selected by the Client during the ordering process on the Website. You will only use our website in a manner which follows all agreements made with all the social media websites on their individual Terms of Service page as we are not affiliated with them in any way.
2.2. The Company reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice, provided that any prepaid Services shall be rendered in accordance with the original scope to the extent commercially practicable.
3. ORDERS AND COMMENCEMENT OF SERVICE
3.1. Order Placement. All orders are placed exclusively through the Website. The Client is responsible for providing accurate, complete, and current information, including the correct social media handles, URLs, and account credentials where applicable.
3.2. Service Commencement. Service shall be deemed to have commenced immediately upon the earlier of: (a) the Company’s confirmation of the order via email; or (b) the Company’s initiation of any work, processing, or preliminary activity related to the Client’s order ("Commencement Date").
3.3. Irrevocability Upon Commencement. The Client acknowledges and agrees that the Services are bespoke, digital in nature, and involve immediate allocation of resources, proprietary software, and third-party vendor relationships. Once Service delivery has commenced, regardless of the speed, rate, or perceived pace of delivery, the order is irrevocable, and the Client shall not be entitled to any refund, cancellation, or chargeback.
4. NO REFUND POLICY
4.1. General No-Refund Rule. All sales are final. The Company operates a strict NO REFUND POLICY except as expressly provided in Section 4.2 below.
4.2. Irreversibility Post-Commencement. For the avoidance of doubt, the Client acknowledges that the speed of service delivery (including but not limited to delivery rates perceived as "slow," "gradual," or "delayed") does not constitute grounds for a refund, partial refund, cancellation, or any form of compensation. The Company makes no representations or warranties regarding the specific timeframe for completion, which may vary based on algorithmic changes, platform restrictions, or third-party service provider availability.
4.3. Exception. The sole exception to this No Refund Policy is if the Company, in its sole and absolute discretion, determines that it is permanently unable to deliver the Service due to a complete and verifiable technical failure on its part, and no work whatsoever has been performed. In such a rare instance, a refund may be issued in the form of account credit, not cash, unless otherwise required by Kenyan law.
5. CLIENT ACKNOWLEDGMENT AND RISK ASSUMPTION
5.1. Platform Policies. The Client acknowledges that the Services are provided subject to the terms of service of third-party social media platforms (e.g., Instagram, TikTok, X, Facebook). The Company does not guarantee that the Services will comply with such third-party policies, and the Client assumes all risk of account restrictions, suspensions, or bans arising from the use of the Services.
5.2. The Company does not guarantee specific results, including but not limited to exact follower count, engagement rates, conversion rates, or return on investment. Any projections or estimates provided are just projections and estimates only.
6. UNILATERAL AMENDMENT OF TERMS
6.1. Right to Amend. The Company reserves the exclusive, unilateral right to amend, modify, add to, or delete portions of these Terms at any time without the Client’s consent, consultation, or prior individual notice.
6.2. Notice of Amendment. Amendments shall become effective immediately upon being posted on the Website. It is the Client’s sole responsibility to review these Terms periodically. Continued use of the Website or Services after any such amendment constitutes the Client’s unconditional acceptance of the amended Terms. No amendment shall be valid if agreed by any representative of the Company outside of this formal publication process.
7. PAYMENT TERMS
7.1. Fees. All fees are as set forth on the Website at the time of order and are denominated in Kenyan Shillings (KES) or such other currency as indicated. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, which shall be the sole responsibility of the Client.
7.2. Authorization. By providing payment information, the Client authorizes the Company to charge the applicable fees using the selected payment method.
7.3. Chargebacks and Disputes. In the event of a chargeback or payment dispute initiated by the Client, the Company reserves the right to suspend all Services immediately and permanently. The Client shall be liable for all costs incurred by the Company in relation to such dispute, including but not limited to administrative fees, legal fees, and third-party collection costs, up to a maximum of 150% of the original order value.
8. LIMITATION OF LIABILITY
8.1. Exclusion of Consequential Damages. To the fullest extent permitted by Kenyan law, in no event shall the Company, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or in connection with the Services or these Terms.
8.2. Cap on Liability. The Company’s total aggregate liability for any claim arising from or relating to these Terms or the Services shall not exceed the total amount paid by the Client to the Company for the specific Service giving rise to the claim, within the three (3) months preceding the claim.
9. INDEMNIFICATION
The Client agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from: (a) the Client’s use of the Services; (b) the Client’s violation of these Terms; (c) the Client’s violation of any third-party rights, including intellectual property rights or social media platform terms; or (d) any content or account provided by the Client.
10. FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or changes in the algorithms or terms of service of third-party social media platforms.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1. Governing Law. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Kenya.
11.2. Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be referred to mediation at the Nairobi Centre for International Arbitration (NCIA) in accordance with the NCIA Mediation Rules. Should mediation fail, the dispute shall be referred to arbitration in Nairobi in accordance with the Arbitration Act, 1995 (Laws of Kenya) and the NCIA Arbitration Rules. The language of the proceedings shall be English. The decision of the arbitrator shall be final and binding.
12. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
13. WAIVER
No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.
14. CONTACT INFORMATION
For any inquiries regarding these Terms, please contact:
Slime Kenya
legal@slimekenya.co.ke
Website: Views.co.ke